I knew my husband would not want to spend much time here, so decided to head straight for Passion jewellers when we arrived, based on the reviews here. As other people have said Sabrina, who is English, was just lovely to deal with. Helpful (they own 7 shops in the park, so it's easy to view a great selection), patient and no pressure to buy whatsoever. Having been to the Gold Souk and finding the negotiation techniques they use somewhat baffling, I really appreciated this.
I chose a ring that needed to be remade in platinum and re-sized, which was done within 48 hours. The price they quoted seemed fair and when we asked for a discount, this was given but not by much - maybe 5%. Sabrina told me they are planning on moving to fixed prices soon, and I think this will be welcomed by many people.
I revisited by myself as I wanted some earrings too. Sabrina was very patient with me, and again had a very 'hands off sales technique. Both times I bought jewellery, she arranged for a driver to take me back to my hotel, which again I really appreciated as it made me feel safer. If I visit Dubai again, I will certainly be saving up to buy more jewellery from them!
Visited December 2013